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    FAQ

    What are the accepted payments ?

    We accept all major credit cards and debit cards , international cards and paypal.  We have cash on delivery in selected cities.

    Do you ship International ?

    Yes we do ship Internationally. The shipment time and cost will varies/depend on the location.

    How do I track my order ?

    We have different shipment services for delivering the packages as fast as possible depending on the location. This is the link for tracking your package. Kindly put your order no here.

    How do I cancel my order?

    If the product size is different, you could contact our customer support to either replace or refund the order. We have a no question asked refund policy,if the product has any damage in the shipment, size issues, or manufacturing defects. No worries!

    What are the accepted payments ?

    We accept all major credit cards and debit cards , international cards and paypal.  We have cash on delivery in selected cities.

    Do you ship International ?

    Yes we do ship Internationally. The shipment time and cost will varies/depend on the location.

    How do I track my order ?

    We have different shipment services for delivering the packages as fast as possible depending on the location. This is the link for tracking your package. Kindly put your order no here.

    What is your return/exchange policy ?

    If the product size is different,if the product has any damage in the shipment, size issues, or manufacturing defects, no worries ,we will either refund /replace the item.You should inform us within 7 days of receiving the goods.The return charges will be free.

    Managing Your Account

    How do I buy your products?

    Just browse through the products ,Click on the item you like , check the size , check the color , and add to cart .If you need any assistance please chat with us in the live chatbox.

    After adding the products to the cart , ther’s a basket in the top right hand corner, just click on that ,you will be redirected to checkout page .Please provide your delivery address and payment card details , click checkout. you will be happy receiving your product sooner.

    How secure is the admin area and payments ?

    Our site is 100% secure for online purchase with all the essential security features including SSL , CDN and Web Firewall hosting.We compliance with PCI DSS , card payments to prevent payment fraud and financial information threats .

    I made an order, but didn't get any cofirmation from Lukof , Why?

    No worries , sometimes order confirmation would take a little time .We process all the orders within 24-48 hrs respectively.If you are not getting any message confirmation from our side kindly contact our customer care through live chat.

    The product I want to order is out of stock ,When it will be available ?

    Please sent the product id or (screenshot) image and your contact email to us.We will update as soon as the product stock is updated .

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    Contact

    T: +1 6 (0)40 3629 4753

    E: info@lukof.com

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